Privacy Policy for Nordic Purr Care

Effective date: 11 May 2026

1. Introduction and company information

This privacy policy explains how Nordic Purr Care collects, uses, stores, shares, and protects personal data when you visit our website, contact us, request our services, or otherwise interact with us.

Nordic Purr Care is the data controller for the processing of personal data described in this privacy policy.

Company details:

• Name: Nordic Purr Care
• Address: Nordic Purr Care, Torggata 15, 0181 Oslo, Norway
• Email: [email protected]
• Phone: +47 23 45 78 19

This policy is prepared in accordance with applicable Norwegian privacy law, including the Personal Data Act and the GDPR as implemented in Norway.

2. Data collection and processing

We may collect and process the following categories of personal data:

• Identification and contact information: name, address, email address, telephone number, and similar contact details.
• Customer and service information: booking details, service preferences, pet-related instructions, communication history, and notes necessary to provide cat care services.
• Payment information: billing details, invoice information, and payment status. We do not store full card details unless necessary through a secure payment provider.
• Technical data: IP address, browser type, device information, and website usage data collected through cookies or similar technologies where applicable.
• Communication data: messages sent to us by email, phone, contact forms, or social media.
• Special instructions related to pet care: information you provide about your cat’s health, feeding, medication, routines, or other care needs. If such information includes personal data about you or others, it will be processed only as necessary for service delivery.

We collect personal data directly from you when you contact us, make a booking, subscribe to communications, or use our services. We may also receive data from payment providers, booking tools, analytics providers, or other service partners acting on our behalf.

3. Purpose of data processing

We process personal data for the following purposes:

• to respond to inquiries and communicate with you;
• to provide and manage cat care services, including bookings and service delivery;
• to handle billing, payments, and accounting;
• to maintain customer records and service history;
• to improve our website, services, and customer experience;
• to comply with legal obligations, including accounting and tax requirements;
• to prevent fraud, misuse, and security incidents;
• to send service-related updates and, where permitted, marketing communications;
• to manage complaints, claims, and disputes.

4. Legal basis for processing

We process personal data only where we have a lawful basis under applicable law. Depending on the context, the legal basis may be:

• Performance of a contract: when processing is necessary to provide requested services or take steps before entering into a contract.
• Legal obligation: when processing is required to comply with Norwegian law, including accounting and record-keeping obligations.
• Legitimate interests: when processing is necessary for our legitimate interests, such as operating and improving our business, securing our systems, and communicating with customers, provided that your interests and rights do not override those interests.
• Consent: where we rely on your consent, for example for certain marketing activities or optional cookies, if applicable.

Where we process any sensitive information, including health-related information concerning a cat or any personal data that may be considered special category data in context, we will do so only when permitted by law and only to the extent necessary for the service requested.

5. Data sharing and third parties

We may share personal data with third parties only when necessary and appropriate for the purposes described in this policy. These third parties may include:

• IT and hosting providers: for website hosting, email services, data storage, and system maintenance;
• Payment service providers: for processing payments and refunds;
• Accounting and bookkeeping providers: for financial administration and legal compliance;
• Booking and customer management tools: for scheduling and service administration;
• Professional advisers: such as lawyers, accountants, or auditors where necessary;
• Public authorities: where disclosure is required by law or a lawful request.

We require our processors and partners to protect personal data and to process it only according to our instructions and applicable law.

6. Data transfer to third countries

As a general rule, we aim to store and process personal data within the EEA. If personal data is transferred to a country outside the EEA, we will ensure that such transfer is carried out in accordance with applicable privacy law and that appropriate safeguards are in place, such as:

• an adequacy decision by the European Commission;
• standard contractual clauses approved by the European Commission;
• other lawful transfer mechanisms permitted under applicable law.

Where required, we will take additional measures to protect your personal data during international transfers.

7. Storage duration

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Retention periods may vary depending on the type of data and the purpose of processing.

• Customer and service records: kept for the duration of the customer relationship and for a reasonable period thereafter.
• Accounting and tax records: retained for the period required by Norwegian law.
• Communication records: retained as long as needed to handle the inquiry or maintain service history.
• Marketing data: retained until you withdraw consent or object, or until it is no longer relevant.

When personal data is no longer needed, we will delete, anonymise, or securely archive it in accordance with applicable law and internal retention procedures.

8. User rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access: you may request confirmation of whether we process your personal data and obtain a copy of that data.
• Rectification: you may request correction of inaccurate or incomplete personal data.
• Erasure: you may request deletion of personal data in certain circumstances.
• Restriction: you may request that we limit the processing of your personal data in certain situations.
• Data portability: you may request to receive certain data in a structured, commonly used, machine-readable format and, where technically feasible, have it transmitted to another controller.
• Objection: you may object to processing based on legitimate interests and, where applicable, to direct marketing.

To exercise your rights, please contact us using the details provided below. We may ask for information to verify your identity before responding to your request. We will respond within the time limits required by law.

9. Withdrawal of consent

Where we rely on your consent for processing personal data, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, we may no longer be able to provide certain optional services or communications. You can withdraw consent by contacting Nordic Purr Care using the contact details below.

10. Right to complain

If you believe that our processing of your personal data violates applicable privacy law, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

You may also contact us first so that we can try to resolve your concern directly.

Norwegian Data Protection Authority (Datatilsynet)
Website: www.datatilsynet.no

11. Data security

Nordic Purr Care takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures may include:

• access controls and authentication;
• secure storage and encryption where appropriate;
• regular software updates and security monitoring;
• confidentiality obligations for personnel and contractors;
• data minimisation and need-to-know access principles;
• procedures for handling incidents and breaches.

While we work to protect your information, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security.

12. Contact information

If you have questions about this privacy policy or how Nordic Purr Care processes personal data, please contact us:

• Nordic Purr Care
• Address: Nordic Purr Care, Torggata 15, 0181 Oslo, Norway
• Email: [email protected]
• Phone: +47 23 45 78 19

13. Changes to privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, services, legal requirements, or other operational reasons.

Any updated version will be published on our website with a revised effective date. If changes are significant, we may provide additional notice where appropriate.

We encourage you to review this privacy policy periodically to stay informed about how Nordic Purr Care processes personal data.